NEWS AND ANNOUNCEMENTS

IT SERVICES DIVISION

Global Challenges in Focus






Multimedia University has established IT Services Division (ITSD) which serves as a one-stop division dedicated to provide infrastructure, services and resources for ICT services in University.


MISSION


To transform ITSD as a very strategic division which uses ICT as the enablers and drivers in achieving MMU Business and Strategic Objectives.


It will shape and nurture IT personnel around a new Core Values which states.

VISION


To be the forefront exploring frontier technology with Depth and Breadth.


VALUE


At ITSD, we CARE and we DELIVER all IT needs in MMU


BUSINESS OPERATION AND IT GOVERNANCE


• To provide customer service support for ITSD

• Services Delivery Assurance and SLA Performance Achievement Monitoring

• To ensure MMU complies to TM IT Governance, Risk Management & Compliance

• To prepare ICT Budgeting and Accounting

• Procurement management for ICT

• ITSD Audit Tracking and Monitoring

• Project Management Assignment

• ITSD Asset Management

• ITSD Contract Management

• Software and License Management

MULTIMEDIA PRODUCT INNOVATION UNIT


• Learning & Content Management Services

• Mobile Application

• Multimedia Learning & Digital Content (3D Modelling, Animation)

• Creative Arts and Design (Desktop Publishing)

• CSR Portal (Jabatan Mufti Negeri Melaka, YUM)

• First level support for Server Administration (ITSD Application)

• Business Application Services & Technology Services (Online Registration, Courier Services, Convo System, ICSI Survey, FoE Survey, Graduate Survey, QO Monitoring System, SMS)

MEDIA SUPPORT UNIT


• AV System – Classroom, main hall & meeting room

• Event coverage

• Video Conferencing

• Audio and Video Production – Corporate Video

• AV Loan Services

• Digital Media Transfer and Duplication Services


ORGANISATION CHART



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HEAD of ITSD

“Faith makes things possible. If we believed we can do it, we are already halfway there. Always remember to do the right thing right and never give up. Then, the success is yours. InsyaAllah.”



Rita Kazirah Binti Ab Rahim

Head of ITSD

Assistant General Manager

+603-83125771

rita.rahim@mmu.edu.my

“Be inspired and inspire others”



Ahmad Hafidzuddin Abdul Aziz

Head of MSU

+603-83125025

ahmad.hafidzuddin@mmu.edu.my

“Always surround yourself with positive people. They will give you extra energy to achieve the impossible and set yourself apart from the ordinary. I believe that positive people will always be successful not only in their career but also in their lives.”



Farah Izza Binti Shafik

Senior Manager

Head of MPU

+603-83125775

farah.izza@mmu.edu.my

“Don't compare your life to others. Believe in yourself, have faith in your ability and stand for your dream. Because if you don't, then who will?”



Fauziah Binti Md Jaafar

Senior Manager

+603-83125190

fauziah@mmu.edu.my

CONTACT US


BUSINESS OPERATION AND IT GOVERNANCE(IToG)



ROLES OF IToG


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MULTIMEDIA PRODUCT INNOVATION UNIT (MPU)



This center strives for the utmost best in terms of continuosly investing in research and tools to remain in the frontier of multimedia technologies arena. With a team of highly specialised personnel, the centre has developed cutting-edge innovative products that have been marketed locally and internationally.

SMART CARD

MMLS

OCMS

CONTENT DEVELOPMENT

OUR PRODUCTS





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Media Support Unit (MSU)



Media Support Unit specializes in nearly all aspects of audio visual and video production technology. If what you are looking for falls under audio visual services we have experience doing it and can do it well.

AV SYSTEM

EVENT COVERAGE

VIDEO CONFERENCING

AUDIO AND VIDEO PRODUCTION

AV LOAN SERVICES

MEDIA TRANSFER AND DUPLICATION SERVICES

OUR PRODUCTS










OTHER SERVICES



ICT AWARENESS



14 November 2016 - Identity Management (IDM) Part 3

7 November 2016 - Identity Management (IDM) for Staff

7 November 2016 - Identity Management (IDM) for Student

1 November 2016 - Identity Management (IDM)

26 October 2016 - Service Desk Reporting

15 August 2016 - Video for IT Services Guidelines

08 August 2016 - Wifi@MMU Username & Password Awareness

10 August 2016 - Awareness on Cyber Terrorism

3 August 2016 - Take Precautions when Connected to Public Wifi

1 July 2016 - CaMSys Password Expiry

24 May 2016 - Refresh Awareness on Wifi@MMU

23 May 2016 - Internet Security

19 May 2016 - Refresh Awareness on TM Applications Technical Support

16 May 2016 - Awareness on Spoof Email

10 May 2016 - Refresh Awareness on TM User ID and Access

6 May 2016 - Awareness on Spoof Email

20 April 2016 - Service Desk - How to Close Case

20 April 2016 - TM User ID and Access

19 April 2016 - Articulate, Camtasia and Panopto Software Loan SOP

4 April 2016 - WiFi@MMU Phase 2 Launching

26 April 2016 - Refresh Awareness on Important Notice: IDM Password Expiration

29 March 2016 - Penyalahgunaan Internet / Internet Misuse

23 March 2016 - REMINDER - Adobe Audit Review Exercise

8 March 2016 - Awareness on Spoof Email

2 March 2016 - Important Notice: IDM Password Expiration

1 March 2016 - MMU Virtual Private Network (VPN)

23 February 2016 - ITG - (08) Active Directory Password

5 February 2016 - MMU Student Official Email

27 January 2016 - Service Desk : How To Access the Service Desk

18 January 2016 - New Campus Service Center - Service Desk

31 December 2015 - Active Directory (AD) FAQ

29 December 2015 - New MMU Service Desk System

4 December 2015 - IT Security Policy & Procedure Revision

27 November 2015 - Refresh - WiFi@MMU FAQ

19 November 2015 - ITG (04) - Third Party Applications (Refresh Awareness)

18 November 2015 - IT Security Awareness #14: Cyber Extortion

16 November 2015 - GUIDELINES FOR NEW STUDENTS

6 November 2015 - IT Security Awareness #13: Do not use obsolete/end of life software

27 October 2015 - IT Security Awareness #12: Information Security

22 October 2015 - IT Security Awareness #11: Whaling

18 September 2015 - ITG - (07) Password Security Awareness

17 September 2015 - Awareness on Spoof Email

21 August 2015 - REFRESH- WiFi@MMU FAQ

17 August 2015 - IT Security Awareness #6: Spear Phishing

14 August 2015 - Awareness on Spoof Email

31 July 2015 - Security Alert, A Vulnerability Identified, Protect Your Android Devices!

7 July 2015 - IT Services Guidelines For New Students

26 June 2015 - IT Security Awareness #2: Beware of Ransomware

25 June 2015 - IT Services Hotline number

9 April 2015 - IT Services Username & Password

4 April 2015 - Anti Virus Security Policy

19 March 2015 - Beware! Intruders are using your email account/ Awas! Penceroboh sedang menggunakan akaun email anda

30 March 2015 - Wifi @ MMU - Beta Test Launch

19 March 2015 - How to request SSID “OpenWifi” and “Wifi@MMU VIP” for event or guest?

17 March 2015 - Wifi @ MMU Alpha Test Launch

11 March 2015 - Active Directory Password Policy Revision

9 March 2015 - AD/CaMSys credential to login to the desktop PC

19 January 2015 - Third Party Applications

14 January 2015 - Security Alert! How to recognize Phishing Email?

30 December 2014 - Active Directory frequently asked questions

22 December 2014 - OPS Tulen: Cyber Threat

28 Nov 2014 - Active Directory Policy

27 Nov 2014 - Active Directory password expire soon!

20 Nov 2014 - Security Alert! Phishing Email TM

13 Nov 2014 - Impact of responding to phishing & spam emails

14 Oct 2014 - Security Alert! Phishing Email with Subject: 2014 TM Keluarga Khas Loteri

02 Oct 2014 - Security Alert! Banker Malware Targeting Internet Banking User

20 Aug 2014 - Screen Saver Password‏

07 Aug 2014 - Security Alert! Phishing Email MMU

25 June 2014 - Illegal Installation of Access Point (AP)

25 April 2014 - TM Hotzone

14 April 2014 - Email Security Policy

09 April 2014 - Wireless Network Security Policy

14 Feb 2014 - IT Security Policy


© Copyright 2014 ITSD, and Multimedia University. Designed and Developed by MPU-ITSD.