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Address




• IT SERVICES DIVISION(ITSD)
• Multimedia University
• Persiaran Multimedia,
• 63100 Cyberjaya,
• Selangor, Malaysia.
• Tel:1-300-88-8237
• Fax:+603-8312-5363
• E-Mail: itsdsupport@mmu.edu.my



• MSU Hotline Number
• Melaka : 06-252 3575
• Cyberjaya : 03-8312 5702
• After Office Hours : 13- 622 2196


• For other inquiries/ request services related to ITSD Services,
  please submit case via MMU Service Desk
  https://camsyscrm.mmu.edu.my/psp/crmprd/?cmd=login&languageCd=ENG

Location Map

Business Operation and IT Governance (IToG) is established to manage the IT administrative and operation of ITSD, provide customer service support to MMU communities and IT Governance’s compliance in ensuring the IT business continuity for the university. The IToG is responsible to formulate IT Governance Policies and procedures and align with the TM IT Governance and Regulatory Controls. It is tasked to drive the awareness and control to ensure the desirable behavior in the use of IT in the university.

SMART CARD







The Smart Card is a step forward towards a cashless and paperless environment. A tiny computer microprocessor is embedded into a plastic card, similar to credit cards and is programmed to perform various financial and non-financial applications.




The Smart Card is expected to have a profound effect on the operations, work practices, customer services and financial systems of an organization. This inevitability would effect our life style and would create a technologically savvy society. Smart Card may be used in an educational or a corporate environment.

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Multimedia Learning System (MMLS)







Multimedia Learning System (MMLS) is a robust, easily deployed, web-based, intelligent Learning Management System (iLMS) which supports multimedia content. Multimedia Learning System was developed due to the high demand for a sophisticated, easy-to-use, and affordable online education software platform. It promotes adaptive learning; individualized learning paths based on its extremely powerful, open standards based architecture. MMLS is able to attract the attention of the education sector as well as the business corporations to engage e-learning into their organization for a better learning and working environment altogether.




The MMLS has some profound features and conforms to International Standards. Among the key features of MMLS are:





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AWARDS




MMLS has gained international recognition when it was awarded with the prestigious Asia Pacific Multimedia Super Corridor Information Technology and Telecommunications Awards (APMITTA) 2000, Asia Pacific Information Technology and Communications Awards (APICTA) 2001, Merit Award for APICTA 2003 and Smart Community International Network (SCIN) Best Practice Award 2004. The system was declared the Winner for the Best of Smart Learning Applications and Best of Education Applications respectively.




MMLS is implemented in both the campuses and it is used by all the students and academic staff. MMLS is also used by some local and international organizations.

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OCMS






INTRODUCTION




Open Campus Management System (OCMS) is a web-based system that is developed to improve the services that rendered to students. The system integrates various functional areas of student services. It is developed by using the open source technology and is integrated into the Student's smart cards. It has all the standard features of any OCMS, such as Student Registration, Course Registration, Class Scheduling, Marks and Transcripts etc. It also consists of other modules, which are aimed at to support other activities of educational institutes such as Fee Management and Human Resource Management, etc.




OBJECTIVES:

• - To provide an easy to use web-based system for students to carry out activities, such as Profile Management and Course Registration

• - To enable the lecturers / instructions to key-in students grades and marks for their students

• - To enable the Finance Department to collect and manage the payment of fees

• - To enable the Student Affairs Department to manage students related information

• - To generate various types of reports for students and management




KEY FEATURES

• - Use open source software for development to encourage the use of open standards and protocols.

• - Currently supports English, Arabic and Persian and can be extended to other languages





IMPLEMENTATION / REFERENCE SITE




• - KISH University, Kish Island, Iran

• - Computer Man College, Sudan

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CONTENT DEVELOPMENT






INTRODUCTION




We have vast experience in instructional designing, storyboarding, design technologies and international standards on content development. Current projects include multimedia content development for the university, government e-procurement project, schools and for industries. Strict methodologies are applied to ensure high quality learning objects.




The contents developed follows the Sharable Content Object Reference Model (SCORM), an international standard for packaging and delivering educational and training materials. The contents are well planned by applying the appropriate instructional design models and precisely developed by multimedia specialists.

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AV SYSTEM







We provides audio video services for academic and administrative purposes i.e CPU, monitor, projector screen, sound system, projection system, microphone, digital signage or any system that related with audio/visual at classroom, halls, selected labs (NMES Lab Cyberjaya and NMES Lab Melaka) and meeting rooms. This service excluding supporting staff, internet network and phone line services.

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EVENT COVERAGE







Why should you have to worry about the audio visual elements of your next event, when what you should be thinking about is the event itself? We can assist you to provide Audio Visual and Video Production for internal and external event coverage. Our services inclusive of sound and visual system, Multi and single camera Production and video recording with supporting staff. You may request the technical support for the event through Online Service Desk or directly to our office at least 3 days in advance.

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VIDEO CONFERENCING







We provides and support for staff of the MMU to conduct virtual face-to-face meetings to enhance their teaching and learning, research, or other business at the University. Video conferencing Services inclusive of tele- conferencing and skype for academic and administrative purposes at designated venues i.e halls and meeting rooms. It can be requested by submitting a ticket through the Online Service Desk and email to avbooking@mmu.edu.my.

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AUDIO AND VIDEO PRODUCTION







Have an idea for a video but none of the equipment or skills to produce it? We can work together to create a complete video production from beginning to end. You bring your ideas and we’ll work together, calling on our experience, to layout a detailed plan aimed at creating a successful video. We produces broadcast quality videotaped programs for corporate marketing videos, instructional videos, TV commercial, voice over, audio mixing, shooting, editing and Radio, TV and Video Streaming. Finished programs can be delivered on videotape; in digital formats (including RealMedia, Windows Media, QuickTime or MPEG)or burned to DVD.

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AV LOAN SERVICES







We provides equipment for rental / loan to staff and student of MMU for an event or class. The equipment that available are video camera, portable projector, projector screen, PA systems, microphones and other AV equipment. Equipment is available on a first-come, first-served basis. The requester need to fill up the form and submit it to the MSU Office during Office Hour. Kindly take note that we have the right to reject the request if the form details are not complete. Click Here to download the form.




For MMU students, after you got the approval from the MSU Staff, kindly logon to the Online Service Desk and submit the ticket.We strongly recommend that you make reservations at least 3 days in advance.

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MEDIA TRANSFER AND DUPLICATION SERVICES







We provide fast and reliable transfer and duplication of video and audio format to internal and external parties. Services include transfer from Beta to DVD, VHS, AVI, Mpg, Mp3, Wav (audio only) etc (copyright permitting/ costs may apply for external). You simply supply the originals to be copied and we take care of the rest.








MSU Technical Staff are normally on duty from;




• - Monday - Friday 08:30-17:30




Add info please clik this link - https://www.mmu.edu.my/index.php?req=d74&id=97

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Effective from 1 January 2014, IT talents from the Network and Telecommunications Unit (NTU) and the Enterprise System Development and Support Unit (ESDS) has commenced their services as employees of VADS Berhad. Although no longer under MMU, these IT talents will continue to serve MMU Communities.

NTU VADS




Network and Telecommunication Unit or more "affectionately" known by the populace of MMU as NTU is a one stop centre for all technological needs. They are involved in handling the following services in Multimedia University




Networking and telecomunication:

• • Telephone Systems (PABX)

• • Data communications (Intranet , Internet , emails)




Computer Support services:

• • Computer Operations

• • Computer Loan Services

ESDS VADS




Enterprise System & Development Support Unit (ESDS) is responsible for developing university-wide information management system and its related applications. Its aim is to provide Educational Institution with the best E-Management Solution (computerized solution), in managing the education system effectively, best combined with the use of Information Technology and Electronic Management Strategies towards the promotion of paperless environment and quality information flow throughout the organization, and to improve knowledge management capabilities within the organization.