Support & Downloads

Quisque actraqum nunc no dolor sit ametaugue dolor. Lorem ipsum dolor sit amet, consyect etur adipiscing elit.

s f

Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
youremail@yourdomain.com
+88 (0) 101 0000 000
Follow Us

Frequently Ask Question

What is ID Management (IDM)?

Identity management (ID management) is MMU’s process for identifying, authenticating and authorizing individuals or groups of students and staffs to have access to applications, systems or networks by associating user rights and restrictions with established identities.

What applications, system and network can I access using my IDM credential?

Can I use my IDM credential to access WiFi@MMU Student?

Not at this moment. However, IDM will be integrated with WiFi@MMU student very soon. Stay tuned!

The Wifi@MMU Student (powered by TM) is using different credential. You will receive the credential through MMU official email within 3 days after registration.

How do I activate my IDM account?

Pre-requisite:         You are required to have your Student ID and your own personal e-mail address.

You may follow this step-by-step guide. Alternatively, you may refer to this link http://itsd.mmu.edu.my/ict/100.html for a guideline on how to activate your IDM account.

Step 1:      Click this link https://spm.mmu.edu.my/sspr/private/Login

You will be directed to this window.

Step 2:      Click “Activate Account” Button.

You will be directed to this window.

Step 3:      Key in your Student ID and Personal E-mail address.

Step 4:      Click “Activate” Button.

Step 5:      A Security Code will be sent to your personal e-mail.

Step 6:      Insert the Security Code obtained.

Step 7:      Insert the Security Question and Answer.

I did not receive my activation code

  1. With reference to Item 4, it is a pre-requisite that you have your own personal e-mail to be able to receive and use the activation code within the stipulated time frame. Using a third party’s e-mail address is highly not recommended as this will disrupt the activation process.
  2. If you’re using @Hotmail, Outlook or Live e-mail, the activation code may have ended up in your “Junk Mail” or “Spam Folder”.

What happens if I am using a third-party’s e-mail to do the activation?

If you have used an e-mail address other than your own to conduct the activation, you are required to update your personal e-mail address in CaMSys.  MMU IDM will register and update new e-mail addresses daily at10.30 am and 4.30 pm.

Once activated, how long I need to wait to access the applications?

Upon successful activation, you can immediately access all applications EXCEPT for MMU student e-mail address.

Please allow 3 hours timeframe to access MMU Student e-mail account.

When will my IDM password expire?

IDM Password is valid for the period of 1 (one) year upon successful activation.  A reminder e-mail will be sent to your student e-mail account 15 days, 10 days and 5 days prior to the expiry date.

How to reset my IDM password upon expiry?

Please follow the Step-By-Step Guideline:

Step 1:      Access IDM SPM by hitting this link (https://spm.mmu.edu.my/sspr/private/Login). Login with your current Student ID and password.

You will be directed to this window.

Step 2:      Insert your current password and hit “Continue” button.

You will be directed to this window.

Step 3:      Insert your new password, insert again at “Confirm Password” field.

Hit “Change Password” upon confirmation.

I forgot my password, what should I do?

Pre-requisite: Please get your Security Question and Answer ready.

Please follow the Step-By-Step Guideline:

Step 1:      Access to IDM SPM (https://spm.mmu.edu.my/sspr/private/Login)

You will be directed to this window

Step 2:      Hit the “Forgotten Password” button.

You will be directed to this window.

Step 3:      Enter your Student ID and hit “Search” button.

You will be directed to this window.

Step 4: Insert your Security Question and Answer. Hit “Check Answers” button.

You will be directed to this window.

Step 5:      Insert your new password and confirm the password. Hit “Change Password” button to complete the process.

I forgot the answer to the Security Question. What should I do?

Kindly e-mail your issue to itsdsupport@mmu.edu.my and provide Student ID for account deactivation.  You are required to re-activate the account using Step-By-Step Guideline in FAQ Number 4.

If I change my student e-mail address password at Gmail, does it reflect at MMU IDM?

No, it does not.

What happens if I key in the wrong password?

The Password field will be locked after 3 failure attempts and will be unlocked after 15 minutes. You may try again using the correct password.

What is MPS

Managed Print Services (MPS) is provided by FujiXerox (FX) that manages all aspects of printing devices including printers, scanners, faxes and copiers.

What are the services provided?

1. Device Management

  • Inclusive of Hardware, Software, Support and Maintenance
  • Inclusive of Production Machine
  • Equipped with additional accessories

2. User Management

  • Integrated with Card Reader
  • Integrated with Identity Management (IDM)

3. Software Solution Design

  • Print on Demand
  • Usage Tracking and Monitoring
  • Follow You, Print Anywhere
  • Reporting

4. Comprehensive Services Offering

  • Regional Helpdesk
  • Supplies including toner cartridge and other items

5. Proactive Monitoring

  • Proactive Fault Alert
  • Proactive Consumable Management
  • Automatic Meter Reading

How to use the machine?

MMU User is required either to tap their Smart Card or authenticate using Identity

Management (IDM). The IDM function will be available soon. Kindly ensure MMU desktop/Laptop is connected to MMU Active Directory (AD). Otherwise, please get assistance from your respective Technician.

 

Please install the Follow-U MPS software. The Quick Guide is available in the MMU

Intranet>>ITSD>>Guidelines

  1.  Cyberjaya – \\int-mps-1.mmu.edu.my
  2.  Melaka – \\int-mps-3.mmu.edu.my

How to use the machine for the Part Timer Staff/Research Officer?

  1. The Faculty’s Manager shall submit ticket in the Service Desk together with list of the Staff (Name, Staff ID, MMU Email Address, Faculty, Duration and MMU Smart Card/Touch n Go Serial Number at the back of the card)
  2. IT Support will create the account
  3. The staff may tap their MMU Smart Card/Touch n Go to access to the machine

What are the available features/functions?

  • Print/Copy/Scan/Fax
  • Booklet Maker (certain machine. Please refer to the location appendix)
  • Mobile Printing

Where is the location of the machine?

Please refer to the appendix for the list of location

How is the Charging Model?

Pay Per Use (PPU).   FX will charge MMU according to their usage. There is no RENTAL for the machine.

Will the staff allowed to print/copy/scan at other FX machine located in different Department/Faculty. And how the charges will be?

Yes. With the “Follow You, Print Anywhere” feature, Staff may do the printing/copy activities at any FX machine in both campuses. Cyberjaya staff should be able to print his job at Cyberjaya and release the job in Melaka Campus by tapping his smart card or authenticate with IDM credential. However the staff should bring own paper to the respective Department/Faculty.

The charging will be tagged to the Faculty/Department which the staff belongs to

Where to get the guideline or user manual?

The quick guide is available in the MMU Intranet under ITSD.

Unable to print and encounter the following error “my card is not registered”

Please submit ticket in the Service Desk System. IT Support will assist accordingly. Kindly provide the following detail:

  1. Name
  2. Staff ID
  3. Card Serial Number (at the back of the card)

How to get support for any issue related to MPS

Please submit ticket in the Service Desk System.

  1. First Level Support for Faculty – Respective Faculty’s Technician
  2. First Level Support for Departmental – VADS Team

How long the document will be available in the server?

The document will be automatically removed once print release done by the user. Otherwise it will be available within 24 hours.

What is Email G Suite?

Email G Suite is MMU Official Email powered by G Suite. The use of G Suite application and services is subject to the terms and conditions between you and G Suite for Education

How do I access the GSuite email?

  1. To access email on the web, please visit http://mail.mmu.edu.my
  2. For Staff Only – to access email using Outlook Email Client, please refer to the Outlook Setup Guidelinesin the below link: http://intranet.mmu.edu.my/uploads/outlook2016gmail.pdf

What is my username and password for email?

  1. For Staff

    username: email address@mmu.edu.my

    password: <IDM password>

  2. For Student

    username: studentID@mmu.edu.my

    password: <IDM password>

How do I change my password?

1. For Staff

Please login into TM IDSS system to change your password: https://idss.tm.com.my/idss/

2. For Student

Please login into Student Password Management (SPM) Portal to change your password:

https://spm.mmu.edu.my/

How do I compose emails?

How do I attach a file to my email message?

What is the maximum file size limit for attachment(s) in each email message?

25Mb

Why am I facing facing problems receiving emails in my inbox?

Please check SPAM folder

Why are some emails treated or labelled as SPAM? How do I avoid such problems in future?

There are multiple factors whether or not your emails get delivered to the inbox. To avoid such problem , select the email message from the SPAM folder, and click on the “report as not spam” button.  Unmarking the message as “not spam” will automatically move the selected message and all future emails to the inbox folder.

Why do I experience a delay in receiving emails?

There are sending limits set for google SMTP relay service  – to a maximum  of 4 hrs. Request  the sender to resend the email if you fail to receive it even  after 4 hours.

Why don’t I see the change of password reflected immediately?

Please allow 1-2 minutes for the password to be refreshed.

How do I create “out of office or away from office” auto reply message?

How do I forward email message to another email account?

Please refer to the following link: https://support.google.com/mail/answer/10957?hl=en

For Staff Only - How do I retrieving @staff.mmu.edu.my email to @mmu.edu.my inbox using GSuite ?

What is MMLS?

Underlying the concept of “a virtual teacher within a virtual classroom”, Multimedia Learning System (MMLS) was developed to address to the needs of the entire educational enterprise. It is an intelligent management system, which serves as a platform for the delivery of multimedia rich contents to its learners.

Within the technological framework, MMLS is designed as an intelligent, interactive, self-paced, instructor-led, web-based teaching and learning tools. To its user friendliness, it is platform and database independence, auto-administration, intelligent learner tracking, instructor-led course management and fully web based.

Student unable to login MMLS.

  • Student needs to use their IDM credentials to login to MMLS and they need to activate their account before using it.
  • Go to MMU Student Password Management link: https://spm.mmu.edu.my/sspr/private/Login
  •  Click on “Active Account” button and follow the instruction given.

Student forgot their MMLS password.

I had registered subjects on CaMSys but subjects are not displayed in my MMLS account.

  • Any registered subject or changes on CaMSys will take 24 hours to be reflected in MMLS.
  • If the subjects are not updated after 24 hours,  kindly lodge your report in Service Desk System

My Credentials are correct, but I still fail to login into MMLS. Error message appears.

There is no registered subject for current Semester under your account. There are a few conditions led to this issue which are:

  • Student did not register any subjects in CaMSys.
  • Student did a manual registration and there is a pending action from Faculty admin to update the data in CaMSys.
  • Kindly lodge your report in Service Desk System

How to upload the banner and announcement at MMLS?

  • Kindly lodge your report in Service Desk System.
  • Main menu>> Campus Service Center>> Create Case
  • Kindly be informed that banner size of MMLS is 735px (width) X 250px (height)

Lecturer unable to login MMLS.

  • Starting from trimester 1 2017/2018 lecturer need to use their IDM credentials to login MMLS
  • Go to TM iSHIELDs https://idss.tm.com.my/

Lecturer not able to view the subject that has been assigned in MMLS.

  • There is no registered subject for current Semester under lecturer’s account. There are a few conditions led to this issue which are:
  • Faculty admin did not assign any subjects to lecturer in CaMSys.
  • Subject has been assign but there is a pending data transfer from CaMSys to staging table
  • Kindly lodge your report in Service Desk System. 

Lecturer wants to view subject from previous Semester in MMLS.

  • Kindly lodge your report in Service Desk System.
  • MMLS team will assist to re-open the subject(s) for some period.

Lecturers want to have a copy of previous semester content.

  • Kindly lodge your report in Service Desk System.
  • MMLS team will assist on getting the contents and sent it to lecturers.

Do You Have Any Question?